Traffic is an everyday part of life, especially if you live in the big city. Despite being a jaded city-motorist, there are still times when you catch yourself asking “What’s causing the holdup?” For it is quite irritating to learn that you were late for work all because of a not-so-conscientious road user who just had to fix a flat in the middle of Metro gridlock.
Your Tasty Pastry shop, meanwhile, can spare customers from asking questions like “what’s taking them so long to answer the phone?” Remember that needlessly long call center waiting times can lead to dropped calls, among others. So if you find a bottleneck in your voice call system, do your best to unclog it.
This means installing more telephone lines, if needed. If the problem has to do with a call backlog, why not opt for a Call Overflow order taking service? And having other channels like Live Chat and E-mail offered by an outsourced call center wouldn’t be a bad idea, either.
So be a good cop, err, Business Owner, and do your callers a favor. Spare them from customer contact center traffic jams.