Tagged With: order taking services
Let’s Get Personal
Have you ever noticed how a lot of establishments, such as Starbucks, ask for your name when taking down your order? This has prompted many a patron to give names such as Lady Gaga or Michael Jordan, just to see the other customers get a kick once their “names” are called. Whether you’ve done it … Continue reading
Give Your Customers Some Summer Love—Don’t Put Them on Hold
The summer holidays are fast approaching. In a few weeks, school will be out and various “summer sale” promos will be fighting for our attention. It’s also the time when a lot of stores and travel agencies, among others, get a heavy volume of patrons. Unfortunately, such a “holiday business boom” tends to create a … Continue reading
Winning Their Loyalty
A dog is considered by many as man’s best friend. Not only is that pooch a great playmate, especially when playing “catch”, he can likewise be one of the most loyal friends you’ll ever have. Treat him well, and he’ll be indebted to you for life, even saving your hide when it counts most. As … Continue reading
Catch Those Overflowing Calls
Don’t you just hate it when you encounter a call center hotline with a busy signal? Or a customer inquiry service that makes you wait for an eternity and a day? Or what about an inbound call support facility that claims to be on standby 24/7, yet refuses to accept calls after “office hours”? If … Continue reading
Social Media to the Max
So you got yourself a shiny new toy—the latest top-spec smartphone. It has all the must-have features—the latest Android OS, quad-core processor, high-resolution camera (front and back), the coolest apps, and pretty much everything one could ask for in a modern smartphone. Unfortunately, most of those features may never see the light of day. Why? … Continue reading
How the Right Customer Engagement Can Lead to a Lasting Relationship
A lot of married people will know that before tying the knot, they usually go through an engagement period. While cultural differences tend to dictate what takes place during this time, the most common practice is to spend more time with each other to get to know the other person before the big day (and … Continue reading
Live Chat, Call Center-Style
Whether we admit it or, people love to chat. From the simple “barber shop” (for men) or “beauty parlor” (for the ladies) talk, to the marathon telephone calls that teenagers once found themselves engaged in, talking about nothing for hours seems to be an inevitable part of social interaction. The internet age is no different. … Continue reading
Invest Wisely, Outsource Your Call Center
It’s been said you need to invest in order to reap a reward. This thinking essentially follows the age-old “no pain, no gain” and “you reap what you sow” mantras. The same holds true for business. Investing in manpower, for instance, can be considered as your greatest resource. Did you know, however, that you may … Continue reading
When T.O.P. Isn’t Tops in Customer Service
Your heart is pounding, palms sweaty, and you’re breathing heavy as you open the package. You’ve excitedly and anxiously waited so long for this moment. And now, they day has finally arrived—you now hold in your hand the latest copy of the Harry Potter series. As you leaf through the pages, however, your once lit … Continue reading