Tagged With: call center
Traffic Management, Call Center-style
Traffic is an everyday part of life, especially if you live in the big city. Despite being a jaded city-motorist, there are still times when you catch yourself asking “What’s causing the holdup?” For it is quite irritating to learn that you were late for work all because of a not-so-conscientious road user who just … Continue reading
Accentuating Customer Care
Have you ever been alone in a foreign land? While many of the locals speak English and are even quite accommodating, it somehow doesn’t change the fact that you’re all by your lonesome. After going around and taking in the sights, a ray of hope appears (on should we say, rings in the air)—someone that … Continue reading
Let’s Get Personal
Have you ever noticed how a lot of establishments, such as Starbucks, ask for your name when taking down your order? This has prompted many a patron to give names such as Lady Gaga or Michael Jordan, just to see the other customers get a kick once their “names” are called. Whether you’ve done it … Continue reading
Winning Their Loyalty
A dog is considered by many as man’s best friend. Not only is that pooch a great playmate, especially when playing “catch”, he can likewise be one of the most loyal friends you’ll ever have. Treat him well, and he’ll be indebted to you for life, even saving your hide when it counts most. As … Continue reading
Reserve Now, But Where?
As you leaf through the Village Voice, you come across an ad that harps about “prima ballerina dance lessons”, which your little girl has been begging for, for the longest time. What’s more, it’s now very affordable, thanks to a summertime limited offer. Unfortunately, the dance school forgot one important detail: a number where you … Continue reading
Social Media to the Max
So you got yourself a shiny new toy—the latest top-spec smartphone. It has all the must-have features—the latest Android OS, quad-core processor, high-resolution camera (front and back), the coolest apps, and pretty much everything one could ask for in a modern smartphone. Unfortunately, most of those features may never see the light of day. Why? … Continue reading
Cultured to Serve
The word “culture” almost always brings to mind a couple of thoughts. On the one hand, it evokes the thought of “an improved breed”, such as “a cultured person, or one who can appreciate the arts”. Then there’s the other meaning, one that hints at a group of people whose identity is hinged on a … Continue reading
It’s The Little Things That Matter (When Making A Reservation)
Don’t you just hate it when you’re placed in an aisle seat—when you originally reserved for one by the window? Or, what about the times when you’ve made a table reservation for a 12noon lunch with the family, which mysteriously “disappears” when you get to the restaurant? It’s rather unfortunate that such “reservation mishaps” happen. … Continue reading
Overconfidence Killed the Business Star
As he was enjoying the Chinese leg of the Formula One world championships one day, Mr. Smith’s viewing pleasure was suddenly interrupted by a dropped cable signal. After waiting for a few minutes, hoping that the signal would return, he decides to call his cable television provider. Once connected to a technical service rep, he … Continue reading
What’s On Reserve: Various Reservations Call Center Services
A lot of folks out there have surely come across the letters R.S.V.P. Derived from the French term répondez s’il vous plait, or “Please respond”, it essentially asks invited guests to make their “reservations” to a social function. Aside from indicating whether the guest will be attending or not, s/he is often asked if they … Continue reading