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Taking It to the Next Level: Is It Time For a Call Center?
There comes a time in every person’s life when one has to take that crucial step in order to move forward. A practical move of selling your house and “scaling down” to a condo, taking your relationship to the next level (i.e., getting hitched)—these are just some of the things that require a lot of … Continue reading
Don’t Let Their Feedback Fall on Deaf Ears
Are there times when you feel like you’re merely talking to yourself; like the other person isn’t listening—even if you’re face-to-face with them? Or what about those pleas that “fall on deaf ears”? You can do your customers a favor by sparing them from “feedback that falls on deaf ears”. If they say that they … Continue reading
Traffic Management, Call Center-style
Traffic is an everyday part of life, especially if you live in the big city. Despite being a jaded city-motorist, there are still times when you catch yourself asking “What’s causing the holdup?” For it is quite irritating to learn that you were late for work all because of a not-so-conscientious road user who just … Continue reading
Accentuating Customer Care
Have you ever been alone in a foreign land? While many of the locals speak English and are even quite accommodating, it somehow doesn’t change the fact that you’re all by your lonesome. After going around and taking in the sights, a ray of hope appears (on should we say, rings in the air)—someone that … Continue reading
The Law of Customer Attraction
The “game of love” can be quite puzzling at times. While you do your best to pursue the girl of your dreams with flowers, candy, and the best restaurants in town, there are times when you still end up heart-broken. The good news is that you don’t necessarily need to wine-and-dine your clients just to … Continue reading
Let’s Get Personal
Have you ever noticed how a lot of establishments, such as Starbucks, ask for your name when taking down your order? This has prompted many a patron to give names such as Lady Gaga or Michael Jordan, just to see the other customers get a kick once their “names” are called. Whether you’ve done it … Continue reading
Give Your Customers Some Summer Love—Don’t Put Them on Hold
The summer holidays are fast approaching. In a few weeks, school will be out and various “summer sale” promos will be fighting for our attention. It’s also the time when a lot of stores and travel agencies, among others, get a heavy volume of patrons. Unfortunately, such a “holiday business boom” tends to create a … Continue reading
Winning Their Loyalty
A dog is considered by many as man’s best friend. Not only is that pooch a great playmate, especially when playing “catch”, he can likewise be one of the most loyal friends you’ll ever have. Treat him well, and he’ll be indebted to you for life, even saving your hide when it counts most. As … Continue reading
Catch Those Overflowing Calls
Don’t you just hate it when you encounter a call center hotline with a busy signal? Or a customer inquiry service that makes you wait for an eternity and a day? Or what about an inbound call support facility that claims to be on standby 24/7, yet refuses to accept calls after “office hours”? If … Continue reading
Reserve Now, But Where?
As you leaf through the Village Voice, you come across an ad that harps about “prima ballerina dance lessons”, which your little girl has been begging for, for the longest time. What’s more, it’s now very affordable, thanks to a summertime limited offer. Unfortunately, the dance school forgot one important detail: a number where you … Continue reading