Have you ever been alone in a foreign land? While many of the locals speak English and are even quite accommodating, it somehow doesn’t change the fact that you’re all by your lonesome. After going around and taking in the sights, a ray of hope appears (on should we say, rings in the air)—someone that speaks your native tongue, complete with your local accent.
While English is considered as the universal language, learning to speak a foreign language, or even adapt a certain “twang” or dialect can go a long way, especially if your Small Business has its very own outsourced call center. In fact, you can play a crucial role in making many a customer feel that someone is on their side when they need it.
A customer care rep with a Southern accent can, for instance, lead the way for many folks from South Carolina that might wish to avail of your Motel route 66 Travel Specials. Or, a Cebuano-speaking telephone agent would definitely come in handy for customers hailing from the Southern Philippine province who are looking to apply for an all-purpose loan for their furniture shop expansion.
Whatever accent, dialect, or language you speak, the important thing to remember is extending top-rate order taking service, phone taking answering service or even hotel call center reservations. Making clients feel special can definitely go a long way in winning their trust and loyalty. The accent, meanwhile, just makes them like they’re speaking with a familiar face (or voice).