Magellan Solutions Outsourcing Inc. is one of the fastest growing inbound contact centers in the Philippines today. Founded in 2005 with only 14 agents, the company has grown to 700 employees in 2 locations in Metro Manila.
The head office located in San Juan City in Greenhills is a 240-seater operations center, housing management and business support teams. The second facility in Mandaluyong City was opened in November 2010, with a total of 280 "capable" seats at the mezzanine floor and 280 more on the 33rd floor. More offices are underway.
The company today offers a comprehensive suite of call center services: order taking services, lead generation, appointment setting, order taking, telephone answering services, help desk call center, customer support, back-office, appointment setting and more.
Magellan Solutions Outsourcing Inc. utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100-percent digital. The flexibility of its system still allows the company to connect to legacy equipment.
KEY FACTS
2005: The year the company was founded
800: The present number of seats located in San Juan and Mandaluyong
100-percent: Magellan uses the technologically advanced VoIP equipment
700: Number of professionally trained customer care and technical support agents