Backed by a team of professionals who are leaders in the contact center, business process outsourcing, legal and banking industries, Magellan Call Center assures clients that they are partnering with the reputable and the most reliable call center. Get to know the people behind the growing organization.
FRED CHUA, CHIEF EXECUTIVE OFFICER
Fred Chua, a Philippine-certified electronics and communications engineer, is the Chief Executive Officer and a Director and co-founder of Magellan Solutions Outsourcing, Inc. Before joining the company, he was supervisor at eTelecare International, a company employing nearly 5,000 agents among 3 contact centers in the United States and the Philippines and one of the pioneers of the offshore BPO solutions industry in the Philippines. At eTelecare, Fred was responsible for managing several teams and serviced accounts for some of eTelecare’s most prominent clients, including American Express Co., Comm South Companies, Inc., Dell Inc. and HealthAllies.com. Previously, Fred was head of quality control, testing and design at Electone Electronics Mfg. Corp., a leading Philippine manufacturer of high-fidelity stereo speakers since 1975. Fred initiated Electone’s transition to ISO 9001 and negotiated production-outsourcing contracts with Panasonic, Sharp and Sony. He also supervised Electone’s corporate restructuring, improving yields and quality and developing and implementing an improved marketing strategy, resulting in an approximately 40.0% increase in sales and parallel increase in market share. Most recently, He was also the leading sales manager for the industrial/manufacturing sector at Total Information Management Corp. (TIM), one of the largest and leading information technology companies in the Philippines. Fred was instrumental in the development of this new market sector for TIM which expanded the company’s sales outlook.
A native of the Philippines, Fred is fluent in English and Pilipino (Tagalog) and is knowledgeable in Mandarin Chinese and Hokkien Chinese dialect.
AARON GOACH, PRESIDENT AND GENERAL COUNSEL
Aaron Goach is a co-founder and Executive Director and the Chairman and Chief Executive Officer of Global Criterion Solutions. Aaron is also co-founder and Director and the President and General Counsel of Magellan Solutions Outsourcing, Inc., Global Criterion’s affiliated boutique vendor of premium outsourced contact center and information-technology solutions. An American citizen and Hong Kong permanent resident Mr. Goach has nearly ten years of leadership experience in offshore busines process outsourcing and financial and legal services in the Asia-Pacific region.
Previously, Mr. Goach was both a Vice President and Director in the Global Origination Counsel Group of the Office of General Counsel at Merrill Lynch & Co., Inc., now a unit of Bank of America Corporation. Based in Hong Kong, he was senior legal counsel to Merrill Lynch’s corporate finance and capital markets businesses in Greater China and the Asia-Pacific region. Mr. Goach was a leading member of the Merrill Lynch team that acted as Independent Financial Advisor to the independent shareholders and the Independent Board Committee of MTR Corporation Limited in its US$49.5 billion merger with the Kowloon-Canton Railway Corporation, voted Hong Kong M&A Deal of the Year (2008) by Asian Legal Business. Mr. Goach was also a core member of the Merrill Lynch teams that executed the 2008 US$17.9 billion New York Stock Exchange listing of Visa Inc. (the largest equity initial public offering in American history) and the 2006 US$21.9 billion simultaneous Hong Kong and Shanghai listings of Industrial and Commercial Bank of China Limited (the largest equity initial public offering in world history).
Mr. Goach is an attorney-at-law admitted to the New York Bar. He is listed in the Asian In-House Counsel Register (published by Asian Legal Business) and has been profiled by International Financial Law Review (published by Euromoney Institutional Investor plc) and Corporate Counsel magazine (an affiliate of The American Lawyer). Mr. Goach is a graduate of the Harvard Law School where he was an economics Teaching Fellow in the Faculty of Arts and Sciences at Harvard College and Business Manager of the Harvard Journal of Law & Public Policy and is a Phi Beta Kappa, summa cum laude graduate of Muhlenberg College (Pennsylvania), where he was a Charles A. Dana Foundation Scholar. He is a native English speaker and has attained fluency in Spanish (Castilian), competence in Catalán and basic knowledge of Chinese (Mandarin, Cantonese) and Pilipino (Tagalog).
JENIFER SUN, SECRETARY AND TREASURER
Jenifer Chua-Sun is the Secretary to the Board of Directors and the Treasurer of Magellan Solutions Outsourcing, Inc. Jenifer is also a Senior Vice President and a Director of the imGAME Group, a Philippine holding company with significant multinational interests in the SMS– and Wi-Fi-enabled gaming industry.
Jenifer has more than 15 years of management and marketing experience in the information technology industry, with major multinational corporations operating in China, India, Indonesia, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. Jenifer has assisted in establishing the imGAME Group's SMS- and Wi-Fi-enabled gaming operations in Greater China and the Philippines, supervised technical planning and development and coordinated operations, quality control and information technology standards throughout the Group. Recently, Jenifer was President and Managing Director at Software AG Phils. Inc., where she supervised all Philippine operations, including sales and marketing, people management, channel management, professional services, financial oversight and e-business and mobile commerce business development. Previously, Jenifer was Marketing Manager at IBM in the Philippines and Singapore, with responsibility for planning and implementing marketing campaigns for IBM software brands in India and Southeast Asia. Jenifer managed IBM's relationships with more than 30 clients, including the top 20 financial services companies in the Philippines. Jenifer led a marketing team that developed relationships with 15 new clients in a single year. In just four years, Jenifer's marketing team increased IBM revenues attributable to East Asian financial services industry clients from US$10.0 million to US$32.0 million and increased IBM revenues attributable to East Asian manufacturing industry clients from US$1.5 million to US$14.0 million.
A native of the Philippines, Jenifer is fluent in English and Pilipino (Tagalog) and is knowledgeable in Mandarin Chinese and the Hokkien Chinese dialect.
GIOK PING CHUA, CHAIRMAN
Giok Ping Chua is Chairman of the Board of Directors of Magellan Solutions Outsourcing, Inc. Ping is also principal owner of Worldwide Electronics Mfg. Corp., President of Electone Electronics Mfg. Corp. and Chairman of Handwell Electronics Corp., leading Philippine producers, marketers and distributors of high-fidelity stereophonic systems, resistors and other electronic components.
Founded in 1968, Worldwide Electronics has evolved from an importer and wholesaler of radio assembly components and accessories to become the second-largest Philippine manufacturer of power transformers. Founded in 1975, Electone is a leading Philippine producer, marketer and distributor of high-fidelity stereophonic speakers and related components, including microphones,
tweeters, woofers, sub-woofers, baffle systems and karaoke systems. Electone's principal customers include many of the major stereo audio wholesalers and retail outlets in Metro Manila.
Founded in 1991, Handwell is the Philippines' sole manufacturer of ISO 9002-certified axial leaded carbon film resistors. In its first year of operations, Handwell expanded its resistor-production capacity to 120 million pieces per month, capturing the interest of a major Taiwanese investment group. Today, Handwell remains committed to delivering only the highest-reliability products. Handwell's principal customers have included many of the most respected electronic-components distributors based in Japan, Korea, the Philippines, Taiwan, the United Kingdom and the United States, including: American Power Conversion (APC) Phil., a wholly-owned subsidiary of American Power Conversion Corp. a Fortune 1000, Forbes 500, Forbes Platinum 400 and Nasdaq-listed company; Anglia Components, the United Kingdom's largest privately owned electronic component distributor; Kita Corporation, the Philippines' preferred distributor of AIWA systems; Maxon Systems (Phil.), Inc., a wholly-owned subsidiary of Maxon Telecoms, Ltd. of Korea; National/Panasonic (MEPCO), a wholly-owned subsidiary of National/Panasonic of Japan; Saisho Onkyo Inc. and Techtuit Co., Ltd.
A native of the Philippines, Ping is fluent in English, Pilipino (Tagalog), Mandarin Chinese, Cantonese and a number of regional Chinese dialects, including Hokkien, and is knowledgeable in a number of other Asian languages, including Nihongo (Japanese).
JOHANNA GOACH, VICE CHAIRMAN
Johanna Chua is a Non-Executive Director and Vice Chairman of the Board of Directors of Magellan Solutions Outsourcing, Inc. Currently, Johanna is a Managing Director, Chief Asia Pacific Economist and Head of Asia Pacific Economic and Market Analysis at Citigroup. Based in Hong Kong since 2000, she oversees overall economic research across the Asia Pacific Region (ex-Japan), covering both fixed-income and equity markets.
Previously, Johanna was the Chief Asia Emerging Markets Trading Strategist (Fixed Income, Commodities and Currencies), and the Asia Sovereign Credit Analyst. The Asset magazine rated Johanna No. 1 economist in 2006, 2007 and 2008. Johanna was a leading member of the Citi team rated No. 1 in fixed-income research by FinanceAsia magazine in 2008, 2007, 2005 and 2004 (No. 2 in 2006). FinanceAsia also rated Johanna No. 1 in sovereign credit research for eight consecutive years (2001-2008) and ranked her among the “Best Analysts” across all sectors, including corporate credits (No. 8 in 2008, No. 2 in 2007, No. 3 in 2006, No. 2 in 2005). The Asset local-market survey 2007 ranked Johanna No. 2 analyst in Indonesia and No. 3 analyst in
Johanna was the valedictorian and a summa cum laude graduate of the University of the Philippines School of Economics. She earned her doctoral degree in economics at Harvard University, where she held various teaching assistant positions at the Harvard Faculty of Arts and Sciences and at the Kennedy School of Government. Johanna has also worked with Lehman Brothers’ Sovereign Strategy Group in New York and with the International Monetary Fund's Fiscal Policy Division in Washington. She has conducted research with the National Bureau of Economic Research, Harvard Institute for International Development and the University of Connecticut’s Food Marketing Policy Center.
A native of the Philippines, Johanna is fluent in English and Pilipino (Tagalog) and competent in Chinese (Mandarin, Hokkien).